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Your website is an invaluable marketing tool that can generate high-quality leads while lowering your costs of getting new customers. However, while generating leads, and reducing your costs of customer acquisition, are definite selling points, the biggest selling point includes increasing customer retention; keeping more customers is far less expensive than searching for new ones.
None of these aforementioned benefits occur if your website is outdated. In fact, an out-of-date website can cost your company customer relationships and valuable market share. So, to help, here are some questions to ask yourself about whether or not your website needs a redesign.
Your marketing message needs to reach your customers no matter where they are or what they’re doing. This means having a website that adjusts to any screen size. Having a mobile-friendly website means users can navigate your website up and down or side-to-side on their smartphones using only their thumbs.
It means having right-sized video and images so that users aren’t frustrated because they have to pinch and zoom to see your content. Finally, it means having a design that increases the time your customers spend on your website while on their mobile devices.
Customers must find your website easy-to-use and easy-to-navigate. That means having clearly defined links and paths that encourage and incentivize customers to move from one webpage to the next. If your website has a high bounce rate, one where customers are quickly coming in, and leaving just as quickly, then it’s a possible sign that your website isn’t properly laid out. Optimizing that layout means customers will stay longer and respond to your call-to-action.
Today’s customers use social media to share what they like about your company and its products and services. However, it’s not enough just to be on social media or have a “presence”. Your website must incorporate the right social media strategy, one that’s tailored to the kind of customers you sell to and one that simplifies how they share your content.
There are 4.8 billion webpages. Either your website is up-to-date, or your PageRank will suffer and your customers will go elsewhere. If your website looks tired, or otherwise looks like it needs a refresher, then it’s time to move forward on a redesign. There are several Miami website design firms to work with who can give your website that refresher it desperately needs.
A redesign is an important part of any rebranding effort. If you’re looking to make a lasting impression with customers, one that provides them with engaging content and gives them a reason to become a customer, then a Miami online marketing agency can help you do all of that and more.